What Information We Hold and Why
We collect the details you give us when you register — your name, email address, phone number and date of birth. When you make a deposit through bKash, Nagad or Rocket, our payment system records the transaction reference and wallet number linked to your account. We
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do not store your full mobile banking PIN or password. Device data such as your IP address, browser type and session timestamps are logged automatically to protect your account from unauthorised access. We also collect records of how you interact with the account area — which
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pages you visited and which wallet you used last. This data helps us verify identity, process withdrawals to the correct wallet and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket
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is limited to what those services need to complete your transaction. Retention periods vary by data type. Transaction records are kept as long as required by applicable rules in the eligible regions we serve. You can ask us to review or remove your data by contacting
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support. Availability of all services depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.